Returns Policy

If you feel the goods you have recived are damaged in anyway, please ensure you return them to us unused within seven days. We will be more than happy to exchange them for alternative products or repair. Please be aware that all our goods are handmade to your order and cannot be returned for reasons other than damage. Please keep all the packaging materials and return the goods as they were sent to you. Items that this does not apply to are Earrings (for hygiene reasons) and any commissioned items. These items cannot be returned. Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded. Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order. In order to return goods to us: Please email info@cloversoul.co.uk stating the reason for returning the goods and we will supply a returns number that must accompany the goods. Goods without this number will not be addressed. Pack the damged items back in their original packaging. Please enclose a written explanation for your return with your order and return the package to our address. Don't forget to remove the previously used Royal Mail Recorded/Special delivery label from the front of the parcel. It is necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. We strongly recommend you obtain a receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.


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